Refund Policy

Our promise is simple. Wear your cap for 100 days. If it doesn't fit, doesn't sit right, or you simply don't love it, we'll refund it or exchange it, whichever you prefer.

100 days to decide

You have 100 days from the day your order arrives. Wear it on your own head, in your own weather, with your own coat. It does not need to be unworn, and you do not need to give us a reason.

How to send it back

• Email us at support@yourbrand.com with your order number and the cap you would like to return or exchange.
• We reply with return instructions and a prepaid return label for US orders, so the return postage is on us.
• Pack the cap so it keeps its shape and send it back following our instructions.

Please write to us before you send anything, so we know your parcel is coming and can match it to your order.

Your refund

• Full refund: you get back the full amount you paid for the cap.
• Quick: we send your refund within 5 business days of receiving your return.
• No restocking fee: not ever.

The refund goes back to the card or payment method you used. Your bank may take a few extra days to show it.

Damaged or wrong cap

If something arrives damaged, or it is not what you ordered, email us right away with your order number and we will make it right.

Questions?

Write to us at support@yourbrand.com. We answer email Monday to Saturday, 9 am to 5 pm Eastern time. You can also reach us through our contact page.